Description
Taylor and Francis Ltd Quality Management 5th Edition 2022 by Beckford, John
Unique critical approach helps students compare and evaluate different frameworks and ideas to ascertain strengths, weaknesses for their suitability to different projects, businesses or organisations, as well as written assignments; _x000D_Well-regarded summaries of 'Quality Gurus' evaluates the contributions of influential theorists and practitioners in Quality Management; _x000D_New edition has been completely updated across the board, including emphasis on Quality Management in today's digital world and fresh case studies throughout; _x000D_Online resources include chapter-by-chapter PowerPoint slides and a test bank of questions_x000D_ _x000D_
Part 1 1. The Quality Imperative 2. Quality: A Strategic Decision 3. Barriers to Quality 4. The Emergence of Management Part 2 5. Philip B Crosby 6. W. Edwards Deming 7. Armand V Feigenbaum 8. Kaoru Ishikawa 9. Joseph M. Juran 10. John S. Oakland 11. Taichi Ohno 12. Shigeo Shingo 13. Genichi Taguchi Part 3 14. Quality Management Systems Standards 15. Organisations as Systems 16. Soft and Critical Systems Methodologies 17. Organisational Cybernetics 18. Business Process Re-Engineering 19. Learning Organisations 20. Service Quality Management Part 4 21. The Infrastructure Company 22. First Intervention 23. Second Intervention 24. Final Intervention_x000D_