Service  Management at Meripustak

Service Management

Books from same Author: James A Fitzsimmons and Mona J Fitzsimmons and Sanjeev Bordoloi

Books from same Publisher: McGraw Hill

Related Category: Author List / Publisher List


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  • General Information  
    Author(s)James A Fitzsimmons and Mona J Fitzsimmons and Sanjeev Bordoloi
    PublisherMcGraw Hill
    Edition8th Edition
    ISBN9789353161149
    Pages544
    BindingPaperback
    LanguageEnglish
    Publish YearJune 2018

    Description

    McGraw Hill Service Management by James A Fitzsimmons and Mona J Fitzsimmons and Sanjeev Bordoloi

    Learning about the growing field of operations management requires a textbook that embraces all service industries and addresses the most recent trends in services. The Eighth Edition of Service Management also reflects the dynamic impact of information technology on service systems by integrating its uses throughout the book. Recognized globally as the most comprehensive and authoritative textbook on service operations, Service Management illustrates lessons with current and interesting examples and cases.