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Kogan Page India Pvt. Limited Sunday Times Creating Success: Make That Call! 2nd/ed by Iain Maitland
Telephone conversations give the outside world an instant impression of you and your company. To ensure that the impression is positive Make That Call! shows you how to tackle even the toughest conversations with professionalism and style. Covering everything from dealing with unwanted calls to telesales the new edition of this practical book provides successful telephone techniques.
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