Description
Goodfellow Publishers Talent Management In Hospitality And Tourism (Hb 2017) by Horner S
Staff retention, training and morale is key in any industry, none more so that in the service sector where career perceptions can be negative and staff retention is notoriously high. Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective rather than a company perspective. It will enable future managers to understand the key principles to maintaining a happy and talented workforce, as well as understanding how to successfully manage their own career path. Talent Management in Hospitality and Tourism uses case studies from major international companies as well as SMEs such as The Taj Hotel Group, India, Red Carnation Hotel Group, The Rick Stein group and La'Aubier in Neuchatel, Switzerland to illustrate successful talent management strategies and how they can be implemented. The text has a complete pedagogic structure, including learning points and activities at the end of each chapter to assist with class room delivery and design assessments.