Description
Class Publishing Ltd Telephone Triage Care 2018 Edition by Claire Hunter
Gain a complete, practical understanding of the essential benefits and unique challenges of Telephone Triage for non-clinical call handlers. Telephone Triage Care builds on establishing an understanding of the entire healthcare system as well as Telephone Triage's crucial role within it. It provides a distinctive scenario-based approach to the call handler's role, highlighting important aspects such as the need for effective communication as well as the considerations of legal and ethical issues. Telephone Triage Care combines practical information on the healthcare system with specific, real-life examples on how to handle the various situations the call responder may encounter in their complex and challenging role.Telephone Triage Care includes:The importance of communicationAnatomy and physiologyHow to deal with legal, ethical and professional issuesHealth and wellbeing at workAdvice on how to handle callers with mental health issuesWorking with callers of special considerationsCritical thinking and decision makingScenario examples and models