Description
Cengage The Management and Control of Quality 2010 Edition by James Evans, William M. Lindsay
Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success. Table of contents :- Preface. Part I THE QUALITY SYSTEM. 1 Introduction to Quality. 2 Total Quality in Organizations. 3 Philosophies and Frameworks. Part II THE MANAGEMENT SYSTEM. 4.Leadership and Strategic Planning. 5.Focusing On Customers. 6 High-Performance Workforce Management. 7 Process Management. 8 Performance Measurement and Information Management. 9.Building And Sustaining Performance Excellence in Organizations. Part II SIX SIGMA AND THE TECHNICAL SYSTEM. 10 Statistical Thinking and Applications. 11 Six Sigma and Process Improvement. 12 Design for Quality and Product Excellence. 13.Statistical Process Control. Appendix A-1.