In The Power of LEO, author describes how continuous focus on quality improvement can revolutionize any process—from manufacturing operations to managerial decision making. The secret is to cease delegating the responsibility of quality to specific teams or departments and permanently lodge it within the core of an organization’s culture. Chowdhury’s profoundly simple yet extraordinarily effective management system is based on three basic principles: Listen—Seek input from all stakeholders within your organization, from suppliers to employees to customers; Enrich—Create new ideas for improvement and solutions for problems using simple techniques; Optimize—Select the best improvement idea or solution, subject it to testing in the real world, and correct all shortcomings.

More Details about The Power Of Leo

General Information  
PublisherMcGraw Hill
Publish YearJanuary 2011