Description
Taylor & Francis Complete Lean Enterprise Value Stream Mapping For Office And Services 2Nd Edn by Beau Keyte ET AL
The first edition of this book won a Shingo Prize for Excellence in Manufacturing Research, and now, following in the tradition of its bestselling predecessor, The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition details a robust step-by-step approach for implementing Lean initiatives in the service industry and office environments.A must-read for those looking to maximize the value they provide their customers, this new edition describes how to better align value stream improvements to strategic needs. In addition, it engages the entire organization in experimentation and connects a new management system with tiered visuals in support of leader standard work. This updated edition of a Shingo Prize Winner:Features new critical steps in planning and preparing for VSM eventsIncludes new content and examples from the service industry, including healthcareProvides a new examination of future state mappingDetails methods for engaging an entire organization in continuous improvement by focusing on socializationDiscusses the use of experiments to "learn your way" to a future stateProvides examples of tiered visual management and demonstrates the principles of a lean management systemProviding improved ways to involve your organization in transformation and to sustain your efforts, the book expands beyond the "tools focus" to challenge your organization to think and act differently in order to change the culture of your organization as you become more effective and efficient.This book details proven methods for aligning the organization for transformation, creating future state visions of improved effectiveness and efficiency, and engaging all levels of the organization in the transformation. After reading it, you will be better prepared to transform your organization to one that not only sustains improvement gains but is more adaptable to shifts in market and customer needs. Applying Value Stream Mapping to Information ManagementApplying Value Stream Mapping to Office and Service ProcessesPurpose of the Case StudyGetting Started: Mapping Office and Service Value StreamsUnderstanding Value Stream Mapping BasicsGetting Started: Scoping the Selected Value Stream and Choosing the Mapping TeamIdentifying Office and Service WasteDetermining Value from Waste in Office and Service ActivitiesIntroduction to the Quick Loan Bank Case StudyScopingAssessing the Current StateStep 1: Document Customer Information and NeedsStep 2: Identify the Main Processes (in Order)Step 3: Select Process MetricsQuick Loan Bank Current StateDrawing the Current State MapStep 1: Document Customer Information and NeedsStep 2: Identify the Main Process Boxes (in Order)Step 3: Select Process MetricsStep 4: Perform Value Stream Walk-Through, Fill In Data BoxesStep 5: Establish How Each Process Prioritizes WorkStep 6: Calculate the System Metrics for the Value StreamStep 7: Socialize the Current State MapDesigning a Future StateQuestion 1: What Does the Customer Really Need?Question 2: Which Steps Create Value and Which Generate Waste?Question 3: How Can Work Flow with Fewer Interruptions?Question 4: How Will Interruptions in the Flow Be Controlled?Question 5: How Will the Workload and/or Activities Be Leveled?Question 6: How Will We Manage the New Process?Question 7: What Process Improvements Will Be Necessary to Achieve the Future State? Quick Loan Bank Future StateWhat Does the Customer Really Need?Which Steps Create Value and Which Generate Waste?How Can Work Flow with Fewer Interruptions?How Will Interruptions in the Flow Be Controlled?How Will the Workload and/or Activities Be Leveled?How Will We Manage the New Process?What Process Improvements Will Be Necessary to Achieve the Future State?Achieving the Future StateTie the Value Stream Design to the Company's Business ObjectivesIdentify "Chunks" in the Future State and PrioritizeDevelop a Plan to Implement the Envisioned Future State for Each ChunkSharing with the OrganizationLet the Experiments Begin!Leading in the Future StateUsing the PDCA ModelThe Role of Leader Standard WorkBuilding the Thinking Muscles through Humble InquiryVisual Management: Creating a Focal Point for the Management SystemExamples of Tiered MetricsSummaryAppendix I: Suggested ReadingAppendix II: Demand RateIndex