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John Wiley & Sons Inc How To Deal With Difficult Customers : 10 Simple Strategies For Selling To The Stubborn Obnoxious And Belligerent by Dave Anderson
Praise for How to Deal with Difficult Customers The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. Its written with the same wit, humor, and inspiration that have made Andersons prior books so effective. --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Andersons solutions make sense and, as always, he makes you laugh in the process. --Mike Roscoe, Editor in Chief, Dealer Magazine I could not put this book down. Its a salespersons bible, offering clear and concise how-to advice. If youre in the selling profession and want to sell more, you should read this book .twice. --Warren Lada, Senior Vice President, Saga Communications An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential.--Mike Tomberlin, CEO, The Tomberlin Group Throw out all your other sales manuals. Andersons new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process. --Dan Janal, President, PRleads.com What are you waiting for? We all have difficult customers. If youre tired of leaving money on the table because you cant handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book. --Randy Pennington, author, Results Rule!show more