Description
PEARSON INDIA Introduction To Hospitality Management 1St Edition 2008 by WALKER
For courses in Introduction to Hospitality and Hospitality Management.
Capturing the flavor and breadth of the industry, Introduction to Hospitality Management, Second Edition, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. Devoting six chapters to management, the text focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a student's appreciation for the field. This new edition features a new chapter on careers, more coverage of human resources, and its continued dedication to inspiring and developing hospitality professionals.
Table of Content
PREFACE PART 1 INTRODUCTION
Welcome to the Hospitality Industry
Careers in Hospitality
Tourism
PART 2 LODGING
The Hotel Business
Rooms Division
Food and Beverage Operations
PART 3 RESTAURANTS AND MANAGED SERVICES
The Restaurant Business
Restaurant Operations
Managed Services
Beverages
PART 4 RECREATION, GAMING ENTERTAINMENT, AND ASSEMBLY MANAGEMENT
Recreation, Theme Parks, and Clubs
Gaming Entertainment
Meetings, Conventions/Exhibitions, and Event Management
PART 5 MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY
Leadership and Management
Planning
Organizing
Communicating and Decision-Making
Human Resources and Motivation
Control
GLOSSARY
INDEX
Salient Features:
Describes career opportunities and career paths that exist in all facets of the hospitality industry.
Includes self-assessment activities, as well as guidance on important topics such as resume writing and interviewing skills.
Expands the previous chapter on motivation to include a discussion of human resources.
Addresses one of the greatest challenges facing industry leaders: recruiting and motivating employees.
Discusses newer areas of the hospitality industry such as meetings, conventions, expositions and event management.