Description
Lulu.com Quality Function Deployment by Frede Jensen
Quality Function Deployment (QFD) provides a sound understanding of what should naturally occur in design. Its principles are essential knowledge for design and system developers. We can apply QFD to any project that for one is a development activity and two has a definable customer. This includes products parts materials services events software and websites. The book describes the 4phase QFD approach. The approach conforms to the ISO 163551:2015 guidance standard. The House of Quality is explained as a planning tool for transferring the priorities in customer and stakeholder requirements into the final product. The book further introduces some development tools and techniques often associated with QFD. The Appendix provides a walkthrough example of the evolved 4phase QFD approach demonstrating the workings of the House of Quality and tools. The Appendix further illustrates a 4phase QFD example using a simplified substitute for the House of Quality.show more