Description
Cengage Residential Integrator S Customer Relations by Terry Taylor
Residential integrators are often tasked with the responsibility of representing the company's mission, structure, attitude, and professionalism. This book covers the specific customer relationship skills that residential integrators need to be successful in the industry. In-depth coverage begins with a definition of excellent service as a critical component for personal and professional success. Effective communication is then defined for face-to-face, telephone, email, and written interactions. Aspects of the client-employee relationship are also covered in detail, followed by the importance of client satisfaction to ensure that the relationship remains strong after an installation is complete._x000D_ _x000D_
Introduction to Excellent Service. Customer Connection Strategies. Effective Communication for Excellent Service to Customers. Handling Difficult Customer Situations. Training the Customer. Ensuring Customer Satisfaction_x000D_