Description
BCS Learning & Development Limited The Human Touch Personal skills for professional success by Philippa Thomas, Debra Paul, James Cadle
All Professionals Need Strong Interpersonal Skills As They Are A Fundamental Requirement In Any Business Environment. This Book Specifically Addresses The Application Of Those Key Skills Within Professional Job Roles And The It Industry. It Forms A Comprehensive And Practical Reference Manual Relevant To A Huge Variety Of Situations. Topics Include: Building Rapport; Team Working; Leadership; Negotiation; Managing Conflict; Presentation Skills; Coaching And Mentoring; And Problem Solving.