Description
Cengage Learning Total Quality Management, 1St Edition by Raju
Meant for the undergraduate students of engineering, this book on Total Quality Management provides theoretical concepts and practical knowledge to help develop the managerial skills in the field of quality. There are 18 chapters which discuss the various concepts of quality management, viz., acceptance sampling, statistical quality control, cost of quality, Six-Sigma, tools of quality, failure mode effect and criticality analysis, zero defect, customer satisfaction, quality function deployment, various standards, quality and reliability evaluation, benchmarking, etc. Quality management approaches of the important quality philosophers, such as Deming, Juran, Philip Crosby, Shigeo Shingo, Feigenbaum, Ishikawa, Taguchi and many more are discussed from fundamentals to advancements. Numerical problems and day-to-day examples and usual situations that occur in industries are presented wherever necessary. Altogether, it covers the “Total” and “Quality” of Total Quality Management.